IMPORTANT: Please read carefully.

CMI Accessories is a distributor of accessories to retail stores throughout Australia. If you have a concern with a product that you have purchased from a store you will need to return it to the place of purchase with your receipt.

If you purchased through our online retail shop please visit shop.cmiaccessories.com.au and follow the returns process.


Warranty Conditions & Coverage

Australian Consumer Law: means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010.
Goods: means the product or equipment which was purchased in Australia, as the case may be;
Manufacturer: We or us means for goods purchased in Australia in CMI branded packaging or any other sub-brand made by or manufactured for CMI.

Genuine Products: means branded products or goods which are distributed or supplied by CMI in the original packaging (exclusions apply)
Supplier: means the authorized distributor or retailer of the Goods that sold you the Goods in Australia and
You: means you, the original end-user purchaser of the Goods.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this Warranty are in addition to all other rights and remedies in respect of the goods which the consumer has under the Australian Consumer Law. The original purchaser of the goods is provided with the following Warranty subject to the Warranty Conditions.

We warrant the goods for all parts defective in workmanship or materials (for the period stated below) from the date of purchase (warranty Period). If the Goods prove defective within the Warranty Period by reason of improper workmanship or material, we may at our own discretion, repair or replace the Goods without charge.

Conditions of Warranty

The Goods must be used in accordance with the Manufacturer’s instructions. This Warranty does not apply should the defect or failure of the Goods be attributed to misuse, abuse, accidental or non-observance of manufacturer’s instructions on the part of the user. As far as law permits, the manufacturer does not accept liability for any direct or consequential loss, damage or other expenses caused by or arising out of any failure to use the Goods in accordance with manufacturer’s instructions.

The Warranty granted is limited to repair or replacement only. In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as for the Warranty Period on the original Goods which are replaced.

Warranty Periods 

CMI Home Chargers & Car Chargers

Other CMI branded products (including Kore & DistraKted)

Genuine Products


Warranty Coverage Exclusions

Normal wear & tear

Defects or Damage that result from Misuse or Abuse


Warranty Claim Procedure

Should you believe your product is faulty; you are required to return the product to the store of purchase with your proof of purchase receipt for assessment. Should the product be deemed to be faulty under the terms of this Limited Warranty, CMI will, at its discretion, repair or replace any products that do not conform to this warranty. This shall be the consumer’s sole remedy.

If you are a retail store with a CMI Business Hub account:
Please log-in to your account and complete the Returns Authority Form