Frequently Asked Questions

What are the freight costs?


What is the order cut-off for same day dispatch?

Orders must be received by 3:00pm AEST to qualify for same day dispatch. Any orders received after this will be dispatched the following business day.


How long will it take for my order to be delivered?

CMI Accessories use premium delivery services. Please note that certain circumstances beyond our control may affect and extend delivery times.

*Important: In some cases, we may split your order over a number of boxes or deliveries depending on the type of items in your order and availability. You will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker which will also indicate how many boxes are in the delivery.


Do you deliver outside of australia?

No. CMI Accessories currently only supplies and delivers mobile phone and tablet accessories within Australia.


I need to return a product - how do I do this?


If my package appears damaged in freight what should I do?

DO NOT accept a package if it appears ripped, opened, broken, wet or crushed. Please contact us on 1300 85 20 28 / (07) 5520 5700 to discuss.  Important: Please note that acceptance of any damaged package is your responsibility.


My order is missing / has incorrect products what should I do?

Contact us immediately on 1300 85 20 28 / (07) 5520 5700 or [email protected]. Please have your invoice number ready so we can assist you more efficiently.


Where can I view my current orders, back-orders and invoices?